Questions and answers.
Frequently asked questions with detailed answers, delivery service rules, and the customer service agreement. If the answer isn't here, you can always reach us on WhatsApp.
The questions people ask most often.
Honest answers. No asterisks, no fine print.
Match a program to yourself
in 60 seconds.
Take the quick quiz, and we'll reply on WhatsApp with details about the right program for you.
FAQ and rules.
Everything important to know about delivery, payment, storage, and the process itself. Six categories, each opening into specific questions.
Delivery
Delivery hours
Delivery runs throughout the day, from 8:30 AM to 11:30 PM. A more precise time window can be confirmed with the manager via WhatsApp on delivery day after 9 AM. Under general terms, the client cannot pick a specific delivery time. We deliver to all clients in parallel, so one courier may have up to 35 addresses on a route. We cannot adapt to each client's personal availability for receiving the package twice a week.
Individual delivery
If needed, you can order an individual delivery service. The service is charged separately, from 120 ILS per delivery. It is available only on days when we run our regular deliveries. Ordering a delivery on a day when we are not delivering is not possible.
What if I'm not at home?
If you're not home, the package is left at the door. You can also order a thermobox service. It is charged separately (the price can be confirmed with our representative). It's a one-time payment; the driver brings a thermobox with cooling elements that keep temperature for up to 8 hours. The equipment stays with you, and your task is to place it outside the door on delivery days when you know you'll be away.
Thermobox service
If you know you may not be home on delivery day and don't want the food package to stay outside the fridge for long, you can order a thermobox service. The service is charged separately (the price can be confirmed with our representative). You can order the service by 18:00 on the day before the next delivery. The driver will bring the food in a special thermobox with cooling elements that keep the temperature for up to 8 hours. The thermobox stays with you; your task is to place it outside the door on delivery days, along with the cooling element that was provided.
Changing the delivery address
You can change the delivery address according to the delivery rules. Changing the address to another address in the same city specified at order is possible until 7 PM the day before delivery. Changing the address to a different city is possible until 12:00 noon the day before delivery. Any other address changes are charged separately, 50 ILS per address change.
Delivery regions
Delivery covers all cities between the coastline and Highway 6. Any city beyond Highway 6 must be coordinated with the manager. Delivery to such locations is charged separately.
Delivery cost
When ordering a meal plan over 600 ILS, delivery is free. Delivery to regions listed under «Delivery regions» is charged separately. If the client unilaterally cancels and requests a refund, each delivery already completed and any deliveries made after cancellation are charged separately and deducted from the amount paid by the client.
Cancellation & pause
Pausing the program
You can pause deliveries if, for example, you are travelling. It's not possible to pause for only 1 or 2 days of food. Pauses are in periods of 3 days. The maximum pause length is 3 weeks. After 3 weeks, if you do not resume deliveries, the funds paid for the remaining deliveries are forfeited and non-refundable. To pause deliveries you must contact your manager 3 days before the upcoming delivery date and request the pause for the period you need. Pauses longer than 3 weeks are agreed separately with the company manager. You cannot pause deliveries immediately on the day of delivery or 1, 2 days before delivery. If you ask to pause within those windows, we will count the upcoming delivery as completed. These strict terms exist because we purchase all products in advance and allocate ingredients per client for the upcoming delivery.
Cancellation and refund
Every order at our company is governed by the Consumer Protection Law (חוק הגנת הצרכן, התשמ״א 1981). According to the law governing meal-subscription delivery (Atama Ishit), the service provider makes the decision regarding refunds. We have the right not to cancel even a paid but not-yet-completed delivery if the client's request was received late, i.e. less than 72 hours before the upcoming delivery. Under the Consumer Protection Law, when an order is cancelled after payment, we reserve the right to withhold 5% of the order value as compensation for expenses incurred preparing and handling the order.
Cancelling the trial week
If you ordered a trial week and decided after the first delivery that it isn't right for you, a refund for the remaining 3 days is not possible. This is because we plan production capacity in advance, reserve delivery slots for you, purchase all required products in advance, and order packaging for the entire period you booked, which is 6 days (2 deliveries).
Advance payment
При оплате наличными, вам необходимо внести авансовый платеж в размере 350 шек. В случае, если вы отменяете заказ, не выходите на связь, указали неверно адрес доставки, и курьер не может вас найти или иной случай, при котором мы несем финансовые потери, ваш авансовый платеж сгорает и не возвращается, еда вам не доставляется. Если вы оплатили при помощи банковского перевода, BIT, банковской картой, при отмене заказа, мы будем вынуждены вычесть из оплаченной вами суммы не менее 200 шек.
Refund for credit card payment
If you paid by credit card, the refund is issued to the same card used for payment. The crediting timeline depends on your bank and the acquiring company. We have no ability to influence the timing of the credit.
Promotion terms
Terms of the 3 weeks + 1 week free promotion
If deliveries are cancelled for an order of 3 weeks plus 1 week free, the remaining balance is recalculated based on the 3 weeks ordered. The fourth (gift) week is non-refundable. How to get the free week? To receive the fourth week as a gift, you must pay for all 3 weeks at the same time, either when ordering or at receipt (for cash payments) under our cash payment terms. You cannot get the fourth week free if the 3 previous weeks were paid for separately.
Storage & consumption
What is the food packaging made of?
All packaging is made of a special plastic that has passed safety inspection and holds all required usage permits. PPL-category plastic meets all safety standards.
Where and how to store the food?
All food must be kept at temperatures between 0 and +4 °C. We do not recommend freezing the food. The fridge should be cleaned regularly. If your fridge held mouldy fruit, even briefly, it must be washed urgently.
Can I reheat in the microwave?
You can safely reheat all food in the plastic containers it arrives in. These containers are designed and certified safe for microwave reheating.
Shelf life
Each dish's shelf life follows our standards and regulations. We do not recommend swapping meal days, because each dish is calculated and prepared for the day it is meant to be eaten. The total shelf life of the food you receive does not exceed 3 days from the moment of delivery. The shelf life of dishes for day 1: 1 day from delivery; for day 2: 2 days from delivery; for day 3: 3 days from delivery. The dish for day 1 must not be consumed on day 2 or day 3.
The food spoiled
Food is a living product and, unfortunately, something may spoil before consumption. There's no need to panic over it. We aim to minimise chemical preservatives that extend shelf life. We chose to give each of you the healthiest possible food. If you find it unacceptable that one of the hundred-plus dishes may occasionally spoil, which we are willing to replace on the next delivery, you may want to opt out of the order now.
What to do if something spoiled?
If something spoiled, there's no need to panic. Please notify your manager via WhatsApp. After receiving your message, we act strictly per protocol. We run an internal investigation that includes a random survey of 20 of our clients who received the same dish, asking whether it spoiled for them. If at least one other surveyed client confirms spoilage, we replace the dish for free on the next delivery. If only your dish spoiled, it indicates the storage terms were not followed.
The lettuce turned yellow
Lettuce leaves turn yellow after being washed. Yellow leaves don't mean the lettuce has spoiled. This happens due to oxidation of the leaf by metals present in the water. You can safely consume such leaves with no concern.
Can I swap meals around?
Within a single day you can swap meals around. Each dish is prepared according to its shelf life, so we don't recommend swapping the day meals are consumed.
Responsibility for storage
We bring all food fresh. All responsibility for preserving the dishes, ingredients, and food after handover to the client in any form, including after the courier has left the package at the door, lies with the client. If the food spoils after handover, we bear no responsibility. We can only run a check and decide according to our safety protocols and the inspection results.
A hair in the food
We follow the strictest safety standards when preparing every dish. In 99.99% of cases, a hair found in the food box is a hair that entered after the package was received. Typically it's a synthetic or natural fibre from your clothing, a pet's hair, your own hair, or that of someone who was near the food. It may also be a plastic fibre left over from the moulding of the box at the factory. Please don't panic. Keep what you believe to be a hair; our courier will collect it on the next delivery, and we'll run a lab test. If it turns out to be a hair belonging to one of our staff, we'll refund the unused balance per our refund terms. If it's not a hair, or doesn't belong to any of our staff, you'll be charged for the testing service per our price list. Until the investigation concludes, all deliveries are paused; if you must pay for the service, deliveries resume after payment.
Can I add salt to the food?
Yes, you can add extra spices to taste.
Which sweeteners are used in cooking?
We use stevia and sugar in permitted quantities.
How much salt is used in cooking?
We use no more than 5 grams of salt per person per day.
Payment
Can I pay in cash?
Yes, when placing the order you can choose cash payment. In that case you must pay an advance of 350 ILS via bank transfer, Bit, or credit card.
How is payment processed?
Payment is made in full, 100%, for the entire period you are ordering.
Which cards do we accept?
You can pay with any card accepted in Israel. If you are outside Israel, you can also pay with your card. We do not accept cards from banks under international sanctions.
Can I pay by cheque?
You can pay for your deliveries by cheque. The cheque must be dated with the date of your first delivery.
Can I pay in instalments by card?
For card payments, you can split the payment into up to 3 instalments.
Will I receive an invoice (heshbonit)?
Every payment receives a heshbonit. We operate strictly within the legal framework and follow all regulations. After each payment we issue a heshbonit, the original of which you receive with your delivery.
What if the courier forgot to give me the heshbonit?
All couriers are people just like you, so unfortunately one may forget to hand over your heshbonit with the delivery. Please let us know in the chat, and we'll send you a photo of your heshbonit.
How it works
Is it tasty?
Yes, it's very tasty. We cook familiar food. Our secret is knowing how to calculate ingredients correctly, and when to consume each product.
Trial week
So you can fully evaluate whether it suits you and assess our quality and taste, you can order a week (6 days) which includes 2 deliveries. If after the first of the two trial-week deliveries you decide it doesn't suit you, a refund for the remaining 3 days is not possible. We plan production capacity in advance, reserve delivery time for you, purchase all required products in advance, and order packaging for the full 6-day period (2 deliveries).
Healthy eating is tasty
Above all, we cook balanced meals. And if a meal is balanced, it will inevitably be good for your body. We don't feed you just boiled chicken breast and steamed broccoli. We feed all our clients balanced, tasty dishes.
I love sweets.
Our menu has plenty of healthy sweets served as snacks or breakfast. You get waffles, cottage-cheese pancakes, various cakes, and pies. What matters is what they're made of and how, and how much of them you eat.
Will this kind of food suit me?
Yes, in 99% of cases the program suits our clients. Keep in mind that the brain needs up to 3 weeks to adapt and form new eating habits, especially if you haven't eaten this way before. If you're ready to change your life for the better, we'll be glad to help.
What to do if I have diabetes?
We don't accept orders from those who are insulin-dependent, as this food is not suitable for them. If you take pills, you decide independently whether to order. We bear no responsibility if anything happens to you. By placing an order, you agree to all terms of the offer agreement and other conditions listed on this site and its pages.
What to do if I don't like a particular product or have an allergy?
Within the standard price of the meal program, we can't account for every client's taste. The price assumes we cook each dish at the same time for all clients. Any product or ingredient swap is paid separately. Each extra ingredient costs no less than 45 ILS per week. For details and ordering, please contact our managers.
What does the Shabbat meal package include?
You can add a Shabbat meal package to the standard plan. The Shabbat package is charged separately. You'll receive meals from our standard plan, calculated at 1500 kcal per day from the standard menu line.
What do we deliver?
The courier brings food for the next 3 days on the scheduled delivery day according to the delivery terms. You receive what you ordered. For 3 meals: breakfast, lunch, and dinner; for 4 meals: breakfast, snack, lunch, and dinner; for 5 meals: breakfast, snack, lunch, snack, and dinner. After delivery you receive all needed instructions and access to our private Telegram channel, where we publish all information about the upcoming menu.
Is this program suitable if I have a medical condition?
If you have serious chronic conditions or are unsure the program suits you, please consult your treating physician.
Can I lose weight without exercise?
Yes, you'll definitely lose weight, but for the best result we recommend adding minimal physical activity.
How do I pick my calorie target?
For this we have a calorie calculator on our site. You can trust it and choose the option that's optimal for your goals. You can also consult with the manager.
The fruit I received is too hard
By our rules and standards, we can't provide overly ripe fruit or vegetables. We can't calculate or predict the ripening date of each individual fruit or vegetable.
Can I add sauces to taste?
Yes, you can add any sauce to taste, but not more than 30 grams per meal.
How much weight can I lose?
The result depends on your body and how closely each of you follows our recommendations. The average monthly result is 4 to 9 kilograms.
Reduced plan (how the plan is built by number of meals)
In short: the program's calorie value is calculated for 5 meals. Reducing the number of meals reduces the number of dishes, not portion size. You always get dishes from the chosen plan at their standard size and balance.
5-meal plan: you get the full daily plan with the calorie total stated in the program (e.g. 2100 kcal), spread over 5 dishes.
4 or 3 meals: if you choose 4 or 3 meals, we remove some dishes from the full plan, but the portions stay standard as in the 5-meal plan. Example: on a 2100 kcal plan with 3 meals, you receive 3 dishes from the 2100 kcal plan, not 3 boxes of 2100 kcal.
Рацион на 2 приёма пищи: 2-meal plan: with 2 meals you get 2 dishes per day (usually lunch and dinner) from the selected plan. Example: a 2100 kcal plan includes breakfast, lunch, dinner, and snacks. Choosing 2 meals removes the calories of breakfast and snacks from the daily total. You receive about 1700 kcal per day, in 2 standard portions from the 2100 kcal plan.
Рацион на 1 приём пищи: Заказ 1-го приёма пищи не означает то, что вы получаете одну большую коробку еды состоящий из 2100 калорий на всю дневную норму калорий. Например: при рационе 2100 ккал вы получите одно блюдо из этого рациона в среднем на 700-800 ккал, в зависимости от состава меню. Это полноценная порция, а не суммарная дневная калорийность.
Кратко: калорийность программы рассчитывается для 5 приёмов пищи. При уменьшении количества приёмов пищи уменьшается число блюд, а не увеличивается размер порций. Вы всегда получаете блюда из выбранного рациона с сохранением их стандартного объёма и баланса.
Terms and conditions.
Discount terms, delivery and refund procedures, user agreement, and privacy policy.
Discount termsTerms for granting discounts and recalculation in case of early cancellation
- The company offers subscription meal programs with bonus days:
- 6 days, no gift days;
- 12 days, no gift days;
- 18 days + 6 gift days;
- 36 days + 12 gift days.
- Gift days are non-refundable, non-compensable, and not subject to recalculation.
- In case of early termination, refund is provided only for paid and unused days.
- Recalculation of delivered days is based on the daily rate of the shortest program (6 days).
- The client is required to pay for every delivery actually completed, per the «Delivery terms» section.
- If the client chose Shabbat meals and the program includes gift weeks, gift Shabbats are non-refundable.
- Example: client ordered 18 days + 6 gift days including Shabbat. Received 4 Shabbats, one of which was a gift. On termination after 15 days, refund covers 3 days and 1 paid Shabbat. The gift Shabbat is not refunded.
- Refunds are made only after full settlement, accounting for services delivered, shipping, and logistics.
- Refunds are made within 14 business days from the final settlement.
- The company reserves the right to cancel the discount or gift days in case of bad-faith client behaviour.
Delivery & refund termsFull delivery service regulations and refund procedure
1. General provisions
1.1. These delivery terms are an integral part of the user agreement and apply to all orders placed through the FoodLabriut website.
1.2. By placing an order, the client confirms agreement with these terms and undertakes to comply with them.
2. Delivery schedule and conditions
2.1. Delivery runs twice a week: on Tuesdays and Fridays. In some regions, other delivery days are possible; the client will be notified in advance.
2.2. The delivery time window is between 8:00 and 23:30. The exact time isn't agreed in advance, but the courier may contact the client 30 to 60 minutes before arrival.
2.3. All dishes are prepared right before delivery and packed in thermal containers that maintain temperature and freshness.
3. Cost and free delivery conditions
3.1. Free delivery is provided for meal programs of two weeks or more with a total order value of 400 ILS or more.
3.2. In case of early termination by the client, the cost of any free deliveries already provided will be deducted from the refund.
3.3. The cost of one delivery is between 40 and 65 ILS, depending on the region. For remote areas, delivery is calculated individually.
4. Changing the delivery address
4.1. Changing the delivery address within the same city is possible no later than 07:00 on delivery day.
4.2. Changing the address to a different city must be reported no later than 11:00 on the day before delivery.
4.3. In case of late notice about an address change, the delivery is considered completed and funds are not refunded.
5. Client absence at the delivery address and responsibility after handover
5.1. The client undertakes to be present at the specified address on delivery day during the time interval set by the company. The courier's wait time is limited to 5 minutes.
5.2. If the client is absent and/or fails to answer a call from the courier or company representative, the order is considered properly delivered if:
- it was left at the client's door,
- handed to security, neighbours, or left at the agreed delivery spot.
In such cases the order is considered completed, and full responsibility for the delivery's further fate (preservation, spoilage, loss, theft, etc.) passes entirely to the client.
5.3. The client unequivocally confirms and agrees that failing to answer a call from the courier or company representative cannot be grounds for any claims, including but not limited to:
- demand for a refund,
- demand for a re-delivery,
- demand for compensation for lost food,
- demand for discounts on future orders,
- filing a complaint or lawsuit against the company or its representatives.
5.4. If, after the food has been left at the door, it was stolen, spoiled, exposed to weather, insects, animals, or not found in time by the client, full responsibility for the consequences lies solely with the client.
5.5. The client may not require the company:
- any form of compensation (financial or material),
- refund of funds,
- price recalculation,
- compensation for moral damage,
- food replacement or re-delivery.
5.6. By placing an order via any available method, including via the website and confirming it, the client gives direct, conscious, unconditional consent to these terms and waives any possible claims in case of absence or inability to answer a call, regardless of the reason.
5.7. If the client has paid an advance for the order but on delivery day:
- does not answer calls from the courier or company representative,
- does not provide the remaining payment owed for the order,
- does not come out to the courier at the agreed time,
- provides an incomplete, invalid, or non-existent address,
- or for any other reason it is impossible to identify the client's location and complete the delivery,
the delivery is not made and not left for the client, even if the advance was paid earlier. The advance in this case is non-refundable and is treated as compensation for the company's losses due to the client's failure to fulfil their obligations, costs incurred for food preparation, packaging, logistics, and the blocking of the delivery time slot. The client may not require:
- a re-delivery within the paid amount,
- refund of the advance,
- credit or transfer of payment to another date,
- or any other form of compensation.
By placing an order, the client confirms agreement with these terms, including the penalty clause for refusing to communicate and failing to complete payment obligations.
6. Cancellation and postponement of delivery
6.1. Cancellation or postponement of delivery is possible no later than 72 hours before the scheduled delivery date.
6.2. In case of cancellation less than 72 hours before delivery, the delivery is considered completed and its cost is not refunded.
7. Delivery regions
7.1. Delivery is provided to cities within an 80 km radius of Tel Aviv, including but not limited to: Tel Aviv and surroundings, Holon, Bat Yam, Petah Tikva, Herzliya, Ramat HaSharon, Ra'anana, Kfar Saba, Hod HaSharon, Netanya, Zikhron Ya'akov, Hadera, Haifa, Nesher, the Krayot, Kiryat Tiv'on, Yokne'am Illit, Migdal HaEmek, Modi'in, Rishon LeZion, Ramla, Lod, Ness Ziona, Rehovot, Mazkeret Batya, Yavne, Gan Yavne, Gedera, Ashdod, Ashkelon.
7.2. Delivery is not provided to cities within the Palestinian Authority territory, the Gaza Strip, or the Dead Sea regions.
7.3. If your city isn't on the list, please contact our customer service to check delivery availability.
8. Additional terms
8.1. All additional deliveries not included in the original order are paid separately.
8.2. If we cannot reach the client, the delivery will be left at the entrance or handed to neighbours; the client will be notified.
8.3. The company is not responsible for the freshness of products after handover to the client or third parties.
9. Acknowledgement and acceptance of all terms
9.1. By placing an order for food and/or delivery in any way, including but not limited to: through the site www.foodlabriut.co.il, by phone, via messengers (WhatsApp, Telegram, SMS, etc.), through social networks, by email, verbally, or via third parties, the client confirms that they have fully read, understood, and accepted all terms then in force published on the company's official site, including:
- delivery terms,
- user agreement,
- privacy policy,
- cancellation and refund terms,
- specifics of the services provided and their limitations,
- obligations and liability limitations of the parties.
9.2. Ignorance or incomplete familiarity with these terms does not release the client from responsibility and cannot be grounds for refusing to fulfil obligations or for raising claims against the company.
9.3. The client confirms that at the moment of placing the order, they had the technical ability to read the terms on the site and received all necessary clarifications.
10. Discount terms and recalculation in case of early termination
10.1. The company offers subscription meal programs with bonus days:
- 6 days, no gift days;
- 12 days, no gift days;
- 18 days + 6 gift days;
- 36 days + 12 gift days.
10.2. Gift days are non-refundable, non-compensable, and not subject to recalculation.
10.3. In case of early termination, refund is provided only for paid and unused days.
10.4. Recalculation of delivered days is based on the daily rate of the shortest program (6 days).
10.5. The client is required to pay for every delivery actually completed per the «Delivery terms» section.
10.6. If the client chose Shabbat meals and the program includes gift weeks, gift Shabbats are non-refundable.
10.7. Example: client ordered 18 days + 6 gift days including Shabbat. Received 4 Shabbats, one of which was a gift. On termination after 15 days, refund covers 3 days and 1 paid Shabbat. The gift Shabbat is not refunded.
10.8. Refunds are made only after full settlement, accounting for services delivered, shipping, and logistics.
10.9. Refunds are made within 14 business days from the final settlement.
10.10. The company reserves the right to cancel the discount or gift days in case of bad-faith client behaviour.
11. No remaining balance after recalculation and termination of services
11.1. If, after final refund recalculation per the contract terms and after deducting all expenses (services, delivery, logistics), the client has no positive balance, the client cannot demand a refund, compensation, or any other payment from the company.
11.2. In this case the client has two options:
- agree to continue receiving services until the end of the paid period,
- or stop receiving services without any compensation claims against the company.
11.3. After an official client request for a refund or termination, and per the terms published on the company's site, the company immediately stops preparing meals for the client.
11.4. If the client initiated termination and didn't reply to the company in time, they cannot demand the delivery, even if it was scheduled and is part of their subscription.
11.5. If the client's termination request arrived less than 72 hours before the upcoming delivery, the client is required to receive that delivery as scheduled, and recalculation and refund of any balance will be performed only after that delivery is completed.
11.6. If after this delivery the client has a positive balance remaining, it will be returned within 14 business days per the current terms.
Terms of useTerms of use and privacy policy of FoodLabriut
Welcome to the official FoodLabriut website, a healthy meal delivery service with an individual approach. This document governs the legal relationship between the company and every site user. Below are the terms of use, order rules, refund policy, party responsibilities, limitations, and the personal data processing policy.
By using the site, you confirm that you have read, understood, and fully agree with the terms set out in this document. If you do not agree with even one of the points, please stop using the site immediately.
1. General definitions
«Site»: the official FoodLabriut website and all its pages, content, modules, and services.
«Company»: FoodLabriut and all parties acting on its behalf: suppliers, couriers, contractors, consultants, etc.
«User», «Client»: a natural or legal person visiting the site, placing an order, registering, or interacting in any way with the site.
«Goods, services»: any meal programs, dishes, consultations, deliveries, or information offered by the company.
2. Basic terms of use
2.1. Use of the site is permitted only for persons over 18 years of age with full legal capacity. Minors may use the service only with the written consent of their legal representative.
2.2. Any action on the site (ordering, registration, request, browsing) constitutes full, irrevocable, and legally binding consent of the user to the terms of this agreement, including future changes.
2.3. The company reserves the right at any time and without prior notice to make changes to the site, content, prices, design, structure, service policy, etc.
2.4. The user undertakes to provide only accurate, complete, and reliable information when placing an order. The company is not responsible for consequences arising from errors or inaccurate data provided by the user.
3. User responsibility and acceptance of risk
3.1. The user understands and confirms that the company's services are not medical advice, a diagnosis, or a substitute for professional consultation with a doctor.
3.2. All information on the site (articles, recommendations, tables, etc.) is for reference and informational purposes only. Before using products or services, it is strongly recommended to consult a doctor.
3.3. Full responsibility for assessing the suitability and safety of food products for one's health (including allergies, intolerances, chronic conditions, etc.) lies solely with the client.
3.4. The company is not responsible for any physical, emotional, financial, or other consequences caused by use, non-use, or improper use of products, meal programs, or services, even if the client provided information about their health condition in advance.
3.5. By placing an order, the client confirms that they have reviewed all information, are familiar with the composition, approved the menu, and have no claims and will have no claims regarding quality, taste, appearance, or individual reaction to the products.
4. Company responsibility and liability limitations
4.1. The company undertakes to provide services within its capabilities and available resources, accounting for logistical, technological, and operational limitations.
4.2. The company is not responsible for failures and delays caused by force majeure, technical malfunctions, power outages, supplier delays, or other unforeseen circumstances beyond its control.
4.3. The company does not guarantee uninterrupted site operation and is not responsible for possible viruses, equipment failures, data loss, or any technological malfunctions.
4.4. The company has the right at its discretion to cancel any order at any stage; in that case a refund will be made in accordance with applicable law and actual expenses.
5. Order cancellation and refund policy
5.1. Cancellation of a transaction is possible per the Consumer Protection Law (חוק הגנת הצרכן, התשמ״א 1981).
5.2. Return of ordered products is not possible if the packaging has been opened, the product has been consumed, or more than 24 hours have passed since receipt.
5.3. Upon receiving damaged or spoiled food, contact the company within 2 hours of receipt, attaching photos and a description.
5.4. The company may offer a replacement or refund at its discretion and after confirming the defect.
5.5. Claims related to subjective dissatisfaction with taste, texture, or personal preferences are not accepted.
6. Individual orders (personalised meals)
6.1. When ordering personalised meal programs (e.g. with calorie restrictions, religious rules, allergies, etc.), the client is required to provide complete information in writing and confirm the menu.
6.2. The company is not responsible for dishes not matching the client's expectations if the data was incomplete, inaccurate, or out of date.
7. Privacy policy, data collection and processing
7.1. FoodLabriut maintains a client database in accordance with Israel's Privacy Protection Law.
7.2. All data provided by users is used only for service provision, delivery, and feedback.
7.3. The company does not store or process clients' bank card data; payments are made through secure payment gateways.
7.4. The user has the right to request deletion of their data at any time by writing to: goodfooddiet@gmail.com.
7.5. The site uses cookies to improve user experience, for analytics, and for site functionality.
8. Intellectual property
All texts, recipes, images, design, logos, descriptions, and any other materials on the site are the exclusive property of FoodLabriut and are protected by copyright laws.
Any use, copying, distribution, or publication of materials is possible only with the written permission of the company.
9. Applicable law and jurisdiction
9.1. All legal questions and disputes related to the use of the site or services are governed exclusively by the laws of the State of Israel.
9.2. Exclusive jurisdiction belongs to the competent judicial authorities in the Tel Aviv-Jaffa district.
9.3. This agreement is written in the masculine gender solely for convenience and applies to all users regardless of gender.
Didn't find an answer?
Message us on WhatsApp with any question. We usually reply within 15 minutes.
Russian
English
Hebrew